We have all offices over the world

If you are looking for the chance to enhance and develop your career within a fast
growing and innovative company, the Novox could be the place for you.

Global group profile

  • Group capital : €300.000.000
  • Languages spoken : 9
  • Years of experience : 6 years
  • Global offices : 8
  • Contact : careers@novoxfx.com
  • We are hiring: Send your CV
  • Follow us on:
  • London

    Office

  • Sydney

    Office

  • Shanghai

    Office

  • Limassol

    Office

  • Bangkok

    Office

  • Ho Chi Minh

    Office

  • Saint Vincent

    Office

  • Kuala Lumpur

    Office

Expand your career

Whether you enjoy working in emerging or established markets we have opportunities for
you to develop your career with us.

  • Customer
    support
  • Digital
    marketing
  • Business
    development

Competitive remuneration package

  • Ongoing professional and
    personal development

  • Opportunities for
    career progression

  • Group medical
    scheme

Our certificates

  • RG146

  • CFA

  • CPA

  • CFP

  • DFP

  • FRM

Work hard play hard.

See how we play

Jion

  • Customer support officer
    Responsibilities
    Deliver service and support to customers through live chats, emails and phone calls
    Provide answers to customers by identifying problems, researching answers and guiding customer through corrective steps
    Handle and resolves customer complaints
    Provide information to customers in regard to Company’s services and products
    Provide quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting (deposits and withdrawals) and overall trading enquiries
    Maintain a balance between Company policy and customer benefit in decision making. Handling issues in the best interest of both customer and Company
    Inform customers about internal regulations and procedures of Company
    Follow up on the progress of the response to the customer
    Perform general Back Office and Clients Accounting Department duties during night/evening shifts,
    Update Customer records
    Ensure that all duties are done so in line with the necessary KYC, AML, and Due diligence controls
    Provide feedback on the efficiency of the customer service process
    Requirements
    University Degree is an advantage but not a must
    Native Chinese and good command of the English language
    Computer literacy with very good working knowledge of Microsoft Office applications. Fast typing
    Flexible, outgoing, problem solving skills, excellent communication skills
    Any knowledge of FX industry is considered an advantage
    Ability to work in shifts on a rotation basis (00:00-08:00, 08:00-16:00, 16:00-00:00)
    Benefits
    Competitive salary
    13th salary
    Provident fund
    Medical insurance
    Discount card for several services and products
    In-house gym with a personal trainer
    Free meals and beverages at in-house cafeteria
  • Customer support officer
    Responsibilities
    Deliver service and support to customers through live chats, emails and phone calls
    Provide answers to customers by identifying problems, researching answers and guiding customer through corrective steps
    Handle and resolves customer complaints
    Provide information to customers in regard to Company’s services and products
    Provide quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting (deposits and withdrawals) and overall trading enquiries
    Maintain a balance between Company policy and customer benefit in decision making. Handling issues in the best interest of both customer and Company
    Inform customers about internal regulations and procedures of Company
    Follow up on the progress of the response to the customer
    Perform general Back Office and Clients Accounting Department duties during night/evening shifts,
    Update Customer records
    Ensure that all duties are done so in line with the necessary KYC, AML, and Due diligence controls
    Provide feedback on the efficiency of the customer service process
    Requirements
    University Degree is an advantage but not a must
    Native Chinese and good command of the English language
    Computer literacy with very good working knowledge of Microsoft Office applications. Fast typing
    Flexible, outgoing, problem solving skills, excellent communication skills
    Any knowledge of FX industry is considered an advantage
    Ability to work in shifts on a rotation basis (00:00-08:00, 08:00-16:00, 16:00-00:00)
    Benefits
    Competitive salary
    13th salary
    Provident fund
    Medical insurance
    Discount card for several services and products
    In-house gym with a personal trainer
    Free meals and beverages at in-house cafeteria